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|My computer crashed and I lost all my fonts/I used to have your fonts but lost the disk/I loaned my computer to my brother and never got it back. Will you provide replacement files?|
|Purchases back through 2012 are available for re-download on this site. Click "Order History" at the bottom, then choose the year in which you placed the order(s) and follow the download links from there.
If the fonts were purchased before that, we will replace them one time at no charge with your receipt. Contact us with your receipt. If you lost the receipt(s), send us the list of the fonts you remember ordering; we will dig through our records and provide replacements for a small flat fee.
|What if I need an international version of a font that I bought earlier? Is there an upgrade option?|
|Yes, you can upgrade by just paying the difference in price -- send us your previous order receipt and let us know which font(s) and we will provide a link.
Unless, of course, we don't HAVE an international version, in which case we'll be happy to create one, but it may take a week or two to do so. Contact us with your font request and timeline.
|Do I have to pay sales tax?|
|Only California customers must pay sales tax.|
|How do I buy/redeem a gift certificate?|
|To purchase a gift certificate for someone, click here. If you are the recipient of a gift certificate and would like to redeem your gift certificate, click here.|
|This website is protected with SSL (secure socket layer) encryption, the highest standard in Internet security.|
|When will my credit card be charged?|
|Your credit card or Paypal account will be charged immediately upon purchase of a font. Please note that the charge will appear on your statement as "ACTIVE IMAGES".|